Subscription, billing and refunds

1. Plans and prices

Zaps is sold per active user, per month or per year, on the Lite or Pro plan. An active user is a user account that is enabled in the workspace; deactivated users are not charged.

Prices are shown in Saudi riyals and exclude value added tax. VAT at the applicable rate (currently 15% in the Kingdom of Saudi Arabia) is added and shown at checkout and on every invoice. Yearly billing is offered at a discount to monthly billing.

2. The 14-day free trial

• Every new workspace starts with a 14-day free trial of the chosen plan.
• A payment card must be saved at sign-up. Your bank may show a small temporary authorisation to verify the card; it is released automatically.
• We email the workspace's administrators before the trial ends.
• When the trial ends, the saved card is charged for the first billing period for the active users at that time, unless the subscription has been cancelled before the trial ends. Cancelling during the trial costs nothing.
• One free trial is available per company.

3. Billing and automatic renewal

Subscriptions renew automatically at the end of each billing period (monthly or yearly), and the saved payment method is charged at the start of each period, until the subscription is cancelled. We issue a tax invoice for every charge in accordance with ZATCA e-invoicing requirements. Administrators can view invoices and update the payment method in the administration console.

4. Adding users, upgrades and downgrades

• Adding users: users added during a period are charged immediately, pro rata for the rest of the period.
• Upgrades (for example from Lite to Pro, or from monthly to yearly): take effect immediately, and the difference is charged pro rata for the rest of the period.
• Downgrades (for example from Pro to Lite, or from yearly to monthly) and removing users: take effect at the end of the current period, with no refund for the current period. After a downgrade to Lite, Pro features are locked but the data in them is kept.

5. Failed and late payments

If a payment fails, we retry it and send reminders to the workspace's administrators. If an invoice remains unpaid 14 days after its due date, the workspace is suspended: users cannot use Zaps, but administrators can still sign in to update the payment method and pay. Access is restored promptly once payment is received. If the amount remains unpaid, we may terminate the subscription after giving further notice, as described in the Terms of Service.

6. Cancellation

Administrators can cancel at any time from the administration console, or by writing to support@heyzaps.com from an administrator's email address. Cancellation takes effect at the end of the current paid period: the workspace stays available until then, and no further charges are made.

7. Refunds

Fees are not refunded for partial periods, unused user seats, downgrades or periods in which the Service was not used, except:

• where a refund is required by applicable law;
• for billing errors — if we charge you in error (for example a duplicate charge or an incorrect amount), we refund the erroneous charge in full;
• where the Terms of Service provide for a refund of prepaid fees (for example if we discontinue the Service).

To report a billing error, write to support@heyzaps.com with the invoice number. Refunds are made to the original payment method; the time it takes to appear depends on your bank, usually 5 to 14 business days.

8. Your data after the subscription ends

After the subscription ends, administrators can export the workspace's data for 30 days. The data is then deleted from our live systems and removed from backups within a further 90 days, unless the law requires us to keep it (for example tax invoices).

9. Price changes

We give at least 30 days' notice of price changes. A new price applies from your next renewal after the notice period ends.

10. Questions

For billing questions, write to support@heyzaps.com or see our contact page.